Due to the Covid-19 pandemic, the delivery of our products will take longer than usual.
At Panna, we take great care in inspecting and packing our products. However, if a case arises where you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product. Our Return Policy is designed to assist you with your return.
Discounted Stock Policy:
Fresh & Non-Discounted products can be returned/exchanged within 7 days from the date of delivery. Exchange and return allowed in case of fresh & non-discounted sarees and unstitched suits within 7 days from the date of delivery. For readymades, Kurtis, and Lehengas, return/exchange will only be allowed in case of delivery of incorrect size. In case that the item(s) is damaged or a different (style code/size/color only) from ordered, we shall either exchange the product or provide you with a credit note refund. Wherever exchange is not possible, we will provide you with a credit note applicable for up to 6 months (maximum). This credit note can be redeemed for a fresh online/offline purchase, within the validity period. No cash refunds will be made.
You can send an email to us at email@example.com within 7 days of delivery. The details of the return (Order number, courier docket no. or AWB No. and Reason for Return) should be shared with the customer support by email as well.
Panna reserves the right to refuse an exchange or refund if the above return requirements are not met.
You can cancel your online order anytime before the product has been shipped. In case of cancellation, your entire order amount will be refunded.
To cancel your order, send us an email at firstname.lastname@example.org.
Kindly dispatch all returns to:
2380/12, Ajmal Khan Road,
Karol Bagh, New Delhi-110005
Phone: 011-41557501, 28753897